RESULTS THAT SHOW UP IN THE NUMBERS.

We recently had the pleasure of having Profitable Club Catering Solutions (PCCS) conduct a Catering Business Audit for our club, and we were thrilled with the entire experience and the results that we are now starting to achieve. The process was thorough and insightful, providing a comprehensive analysis of every aspect of our in-house catering business. From the initial consultation to the final report recommendations, the audit was conducted with utmost professionalism, high attention to detail and with clear communication back to management.

The recommendations provided were tailored specifically to our business needs and were both practical and actionable. Implementing these recommendations has significantly improved our operational efficiency and overall service quality. We've seen a marked increase in customer satisfaction and a notable boost in our profitability.

Before engaging PCCS our catering operation had an annual loss of $350K. 12 months later, with implementation of all recommendations from the Catering Business Audit, catering had a loss of ‘only’ $25K.

With advice from PCCS, we were assisted with the appointment of a new Head Chef and in the first 3 months of FY 2025 we had made a net profit of $40K, for the first time in the Club’s recent history.

This proved that working with PCCS has been a game-changer for us. They provided a clear roadmap for improvement and growth, and the positive impact on our business is undeniable. I highly recommend PCCS and the Catering Business Audit process to any licensed club looking to refine their catering operations and achieve outstanding results.

Mike Phillips
GM – Parkes Services Club

The Queanbeayan Kangaroos Rugby League Football Club had engaged contract caterers for 43 years, so the thought of bringing catering in-house was a big step for management and the board.

To help us learn about catering management, kitchen operations, food service and profitable results, we engaged the services of Profitable Club Catering Solutions (PCCS) as we had to ‘come up to speed’ in a small amount of time, meaning we had to immediately apply what was recommended.

With all that we have learned, the management team and I now have more confidence in our food offer and our catering operation. Our customers have seen a substantial improvement in the quality and consistency of our food. As recommended, we decided to buy quality ingredients and cook everything fresh, from making our own pizza bases to our in-house deserts. The wait staff work to meet our expectations too and will refuse to take a meal out if they deem it’s not up to our usual high standards.

The chefs are very proud of the quality of food that we offer, and we continue to maintain excellent monthly profits on our food helped by what we learnt from PCCS about cost management, portion control, pricing strategies and the menu engineering process to maintain great GP targets.

Our EOFY (June 2026) net profit finished at 17.54% YTD and the best net profit we have achieved in a single month (since commencement) has been 27.7%. Our monthly food costs range between 29% to 32% and we finished the year with a wage cost of 44% for kitchen and service combined.

Further involvement with PCCS have showed us the importance of having a point of difference, effective menu design, how to cost function menus, marketing food for profit and the value of having a good wine list (with food pairing), which has seen a very large increase in the volume of wines that we now sell.

Finally, what PCCS have done for our catering operation, our food offer, and the club has been outstanding. I know our management team will now always have the confidence and knowledge to maintain a successful and profitable catering position thanks to the involvement of PCCS.

Leigh Kiely
GM - Queanbeayan Kangaroos Rugby League Football Club

We have been fortunate to learn a lot from the team at Profitable Club Catering Solutions. Their advice and guidance have been invaluable for our management team and from their experience we have been provided with a practical, relevant, real-world perspective approach to key areas such as food cost control, using standard recipe cards for profit, and how to align kitchen operations with financial objectives.

Furthermore, I have engaged their services to assist with a high-level mediation matter involving senior catering and operational personnel. This HR process was handled confidentially, respectfully and with very professional outcomes.

On a separate matter, the plans for our new $2.5M kitchen facilities were reviewed by Profitable Club Catering Solutions and recommendations were provided to suit our operational needs.

I have been fortunate to work with them now on many catering-related matters and I cannot recommend their services, whatever your club’s needs, high enough.

 Sara Watkins
CEO – Miranda Diggers RSL Club

I engaged Profitable Club Catering Solutions (PCCS) to provide a full Catering Business Audit for Club Warwick. The audit process was very involved and comprehensively detailed, which provided club management and the board with the direction we needed for the overall improvement of our Bistro and Events business.

The Catering Business Audit was completed over a period of nine months and covered such areas as food purchasing, stock management, kitchen workflow, Head Chef leadership, food hygiene, presentation consistency, menu size and redesign, costing and menu engineering, staff productivity, FOH service, review of the functions package, local competition analysis, our food promotions and marketing initiatives. 

The depth of club management experience, catering knowledge and operational expertise was evident in all dealings with PCCS. The outcomes from their involvement, and the 173-page audit report, provided management with clear directions and identifiable actions for success.

The results speak for themselves… after PCCS were involved, gross bistro sales increased by 13.26%, food costs reduced by 4.86%, wage costs reduced by 6.06% and most importantly our net profit improved from 3.53% to 16.17%.

We are very pleased with the results achieved, which would not have been possible without the engagement of Profitable Club Catering Solutions. For licensed clubs needing assistance in this space, PCCS comes with my highest recommendation.

Michael Jones
CEO – Club Warwick

Over the years, the Macksville Ex-Services Club Bistro has had a history of poor visitation, mixed member feedback and weak financial performance. Shortly after I commenced, we engaged Profitable Club Catering Solutions as our consultant Catering Manager with the view to provide us with the catering systems and management oversight to streamline operations, increase sales and finally give the club a net profit in the Bistro.

Following the implementation of the new (costed) menu, changes to the kitchen operation and mentoring of our Head Chef, the club has seen an improvement in our net result by $257,920 in the 5 months to August 2026, when compared to the same period in 2025.

Our food offer is better, morale has improved, customers are happy and we are on the road to increased sales and sustainable profit levels thanks to our involvement with Profitable Club Catering Solutions.

 Paul Clarke
CEO - Macksville Ex-Services Club