BETTER CATERING STARTS WITH KNOWING WHAT TO CHANGE.
Every club is different. So is every catering challenge.
Whether you’re trying to improve profitability, get costs under control, strengthen your catering team or rethink the way your operation is run, we help identify what needs attention and provide the expertise to improve it.
Practical advice. Independent perspective.
Measurable outcomes.
Our Services
CATERING BUSINESS AUDITS & OPERATIONAL REVIEWS
Find out what’s holding your catering operation back.
When catering isn’t delivering the results it should, we provide an independent assessment of the operation to identify where performance is being lost and where the greatest opportunities for improvement exist.
Best for: profitability concerns, high costs, operational inefficiencies or simply knowing your catering operation could perform better.
MENU & WINE LIST ENGINEERING
Create an offer members want to buy, at margins that work for the club.
Your menu needs to do more than satisfy members. It needs to contribute to the commercial performance of your catering operation.
PCCS helps clubs strengthen their food and beverage offer with profitability, customer appeal and market positioning in mind.
Best for: No menu due diligence, underperforming menus, margin concerns, declining sales or clubs wanting to strengthen their reputation for food and beverage.
MONTHLY CATERING PERFORMANCE REPORTS
Turn your monthly numbers into better decisions.
Independent monthly analysis helps Club Management understand how catering is actually performing, identify emerging issues and establish clear priorities for the month ahead.
Best for: clubs wanting greater visibility, accountability and ongoing oversight of catering performance.
See the details of the 12-month partnership program HERE.
CUSTOMER EXPERIENCE AUDITS
See your club through your customers’ eyes.
An independent view of the customer experience can uncover issues management doesn’t always see.
PCCS evaluates the experience being delivered across your club to identify opportunities to improve service, satisfaction and the way members and visitors experience your venue.
Best for: mixed member feedback, declining visitation, inconsistent service or clubs looking to improve their overall customer experience.
CHEF & CATERING PERSONNEL SUPPORT
Better catering starts with the right people.
From recruitment and role expectations to performance and complex personnel matters, PCCS helps Club Management navigate the complex Registered & Licensed Clubs Award and manage the challenges of building and managing an effective catering team.
Best for: recruitment, Head Chef performance, team structure, accountability and catering-related workplace issues.
CONTRACT CATERING TRANSITION & PROJECT MANAGEMENT
Bringing catering in-house? Start on the right footing.
Moving from a contract caterer to an in-house model is a significant operational change, with considerable opportunity when it’s managed well.
PCCS supports Club Management through the transition, helping establish a catering operation designed to perform from day one.
Best for: clubs ending a catering contract, bringing catering in-house or undertaking significant catering operational change.
NOT SURE WHICH SERVICE YOU NEED?
You don’t need to diagnose the problem before speaking to us.
If something isn’t working in your catering operation, tell us what’s happening. We’ll help you determine where the problem may lie and the most appropriate place to start.